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New home - update
2012-02-08 10:54
Yesterday correspondence with the manager of the building company:
"Hi,
I have spoken to G. C. and unfortunately you will have to go back in and re-select the door cupboards.
I am sorry as the gentleman you saw made a mistake.
Could you please look at doing this appointment ASAP?
Thanks!"
They added $ 1.000,- for the colour selection and this was never discussed before. When I selected the colours of the tiles and the upgrade of the fittings in the bathroom each time I had to sign an additional contract but not for the cupboards. I wrote back that I won't go back and they can take any colour and I'm very disappointed and I want to cancel the additional tiles in the ensuite (they should have matched with the colour of the linen cupboard). The next email was kind of encouraging:
"Hi,
I will take this up with my General Manager and the owner of G. C.!
I am not happy either!
I will try my very best to make this happen at no additional cost to yourself.
Stay tuned!!!"
Let's see what happens next. It's not about the money - it's (like usual) about the principle.
"Hi,
I have spoken to G. C. and unfortunately you will have to go back in and re-select the door cupboards.
I am sorry as the gentleman you saw made a mistake.
Could you please look at doing this appointment ASAP?
Thanks!"
They added $ 1.000,- for the colour selection and this was never discussed before. When I selected the colours of the tiles and the upgrade of the fittings in the bathroom each time I had to sign an additional contract but not for the cupboards. I wrote back that I won't go back and they can take any colour and I'm very disappointed and I want to cancel the additional tiles in the ensuite (they should have matched with the colour of the linen cupboard). The next email was kind of encouraging:
"Hi,
I will take this up with my General Manager and the owner of G. C.!
I am not happy either!
I will try my very best to make this happen at no additional cost to yourself.
Stay tuned!!!"
Let's see what happens next. It's not about the money - it's (like usual) about the principle.
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