"I refer to the order for service connection at the address detailed above and my previous correspondence regarding the delayed connection.
I am pleased to advise that Telstra has now completed the necessary preliminary work to enable the connection of your telephone service(s) to proceed. We have requested that the contractors who completed the civil component (trench work) of the project return and back fill the trench.
To assist you, I have made an appointment to complete the work on 26 March 2013. If this is a convenient time, you or your representative will need to be present at the above address between the hours of 08:00 and 12:00...."

wunder gibt es immer wiehieder ...